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EasyStream.io Privacy Policy

Effective Date: 10/7/2025
Last Updated: 10/7/2025

1. Introduction

Welcome to EasyStream.io (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our software, website, or related services (collectively, the “Service”).

By using EasyStream.io, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We collect information to provide and improve our services. This may include:

a. Information You Provide Directly

  • Account information: name, email address, phone number, business name, billing details.

  • Customer data: data you upload or store within EasyStream.io (e.g., contact lists, communication records, forms, campaigns).

  • Payment information: processed securely by third-party providers (we do not store full credit card numbers).

  • Support requests: details you provide when contacting our team.

b. Information Collected Automatically

When you use the Service, we automatically collect:

  • Device type, IP address, browser type, and operating system.

  • Log data about your usage (e.g., pages visited, time spent, features used).

  • Cookies or similar technologies for authentication, preferences, and analytics.

c. Information from Third Parties

We may receive limited data from trusted third-party integrations such as:

  • Payment processors (for billing confirmations).

  • Email/SMS delivery partners (for service fulfillment).

  • Analytics providers (to improve user experience).

3. How We Use Your Information

We use the collected data to:

  1. Provide, maintain, and improve the EasyStream.io platform.

  2. Process payments and manage billing.

  3. Send important service updates and account notifications.

  4. Deliver customer support.

  5. Analyze usage patterns to enhance features.

  6. Comply with legal obligations and prevent fraud.

  7. Send promotional communications (only with your consent).

We do not sell your personal data.

4. How We Share Information

We only share data in limited circumstances:

Purpose Shared With
Payment processing Stripe or other secure payment processors
Communication delivery Verified email/SMS vendors (e.g., Twilio, SendGrid)
Analytics Tools like Google Analytics or similar
Legal compliance Law enforcement, when required by law
Platform operations GoHighLevel (our licensed infrastructure provider)

All third-party partners are bound by confidentiality and data protection agreements.

5. Customer Data Ownership

You own all customer data you upload into EasyStream.io — including contacts, messages, and CRM entries.

EasyStream.io acts solely as a data processor for your stored information and does not use or access it for marketing or unrelated purposes.

If you terminate your account, you may request a full export of your data before deletion.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Keep you signed in.

  • Remember your preferences.

  • Analyze website performance.

You can adjust your browser settings to disable cookies, but some features of EasyStream.io may not function properly without them.

7. Data Retention

We retain your personal and customer data for as long as your account is active, or as needed to:

  • Provide our services,

  • Comply with legal obligations, or

  • Resolve disputes.

After cancellation, data will be retained for 30 days before permanent deletion unless otherwise required by law.

8. Data Security

We implement industry-standard security measures, including:

  • SSL encryption for all data in transit,

  • Encrypted storage of credentials and sensitive data,

  • Role-based access controls, and

  • Regular security audits.

Despite our efforts, no system is 100% secure. You are responsible for maintaining strong passwords and restricting account access.

9. International Data Transfers

As EasyStream.io operates globally, your data may be processed in the United States or other countries where our providers operate.
We ensure that all international transfers comply with applicable privacy laws (GDPR, etc.).

10. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request data portability.

  • Object to or restrict processing.

To exercise any of these rights, contact us at [Insert Contact Email].

11. Email, SMS, and Communication Compliance

EasyStream.io and its users must comply with all relevant laws regarding communication, including:

  • CAN-SPAM Act (U.S.)

  • TCPA (U.S.)

  • GDPR (EU)

  • CASL (Canada)

You are solely responsible for ensuring your outbound communications (email, text, voicemail) through EasyStream.io comply with these regulations.

EasyStream.io may suspend or terminate accounts engaged in spam or unlawful communication practices.

12. Third-Party Links

Our Service may contain links to third-party websites or integrations. We are not responsible for the content or privacy practices of those sites.

13. Children’s Privacy

EasyStream.io is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.
Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

EasyStream.io Privacy Team
Email: hello@easystream.io